Hanson is supporting the City of Peoria’s Public Works Department in its OpenGov Enterprise Asset Management (EAM) platform implementation for its Operations and Engineering divisions. Hanson’s role focuses on grounding the system in sound asset management principles and city‑specific business needs, helping Peoria establish a practical, sustainable foundation for infrastructure decision‑making and long-term sustainability.

Rather than treating OpenGov as a software‑only deployment, Hanson is guiding the city on aligning people, processes and data – maximizing the long‑term value of its investment.

Hanson’s approach

Hanson applies a business‑first, technology‑enabled approach emphasizing clarity, alignment and usability by:

  • establishing a shared understanding before configuration
  • defining outcomes before reports
  • engaging staff early to support lasting adoption

Delivering value

Organizational alignment around asset management

Hanson led targeted Asset Management 101 workshops with executive leadership, engineers and operations staff to build a common understanding of asset lifecycle management, risk, service levels and long‑term planning. These sessions created alignment across divisions and equipped staff to actively participate in system design and implementation.

Business‑driven performance measures

Hanson works with the city to identify regulatory, departmental and operational performance measures that directly influence asset lifecycle and capital planning decisions. These requirements inform OpenGov configuration, enabling the system to capture meaningful data that supports both day‑to‑day operations and strategic decision‑making.

Reduced implementation risk

Serving as an independent advisor, Hanson collaborates closely with city personnel, OpenGov and implementation partners to clarify requirements, validate assumptions and maintain focus on desired outcomes. This proactive coordination helps minimize rework and supports a smoother implementation process.

Stronger adoption and long‑term sustainability

By emphasizing education, involvement and transparency, Hanson helps build staff confidence in the OpenGov platform —strengthening data quality, consistency and trust in the system as a long‑term management and reporting tool.

Outcomes

  • clear alignment between city objectives and the OpenGov system configuration
  • defined performance measures to support maintenance, capital planning and reporting
  • improved readiness for organizational change and technology adoption
  • a scalable foundation for future asset management and technology initiatives

Lasting impact

Through early alignment, practical guidance and staff engagement, Hanson is helping our long-term customer move beyond a software implementation to establish a durable asset management framework — supporting accountability, transparency and responsible stewardship of public infrastructure.